We've collected some of the most common questions we receive and answered them below. If you still have any questions, send us an email at email@example.com or use the "Chat with Us" feature.
All our brigadeiros are made to order and in small batches, so we want them to arrive as fast and fresh as possible. Once you place your order, we begin crafting your brigadeiros and you'll receive shipping confirmation within 72 hours. Then, it's up to the Mail Gods to get your brigadeiros from our shop to your doorstep, which can take between 1 to 5 business days, depending on your location.
Yes. Unfortunately, COVID has lead to some delays in shipping via USPS. We have done our best to mitigate these delays by shipping through UPS where possible. However, we can assure you that your Brigadeiros will still be fresh when they arrive.
Not necessarily, but we do recommend refrigerating them for optimal freshness. This will help extend the fudge-like consistency and ensure that every bite tastes just like the first.
Depends on who's eating them. Kidding, but we do recommend eating the entire box of brigadeiros upon arrival. However, if you'd like to ration we understand. Our brigadeiros have a two week shelf-life from the date of opening the box. We recommend that you refrigerate them to extend and preserve freshness or you can freeze them up to 3 months.
No, Brigadeiros can withstand the summer heat, since they're used to the warm climate in Brazil, but that doesn't mean we want to push this theory. We ship each box of KLADO brigadeiros in a weather resistant bag, which helps keep them from melting and staying dry (in case the box is left outside in the rain). However, we do recommend that you refrigerate your brigadeiros upon arrival for optimal freshness.
Picked the wrong brigadeiro? Changed your mind? Didn't order enough? Don't fret. For cancellations or changes, call us at +1 646 847 8788 within 2 hours of placing your order. You can also email us at firstname.lastname@example.org
Yes, yes and more yes! We love a good party! We offer volume discounts starting at orders over 100 or more Brigadeiros. Email us for more details at email@example.com
All of them! Every single brigadeiro is 100% Gluten Free, including our seasonal pie flavors.
All of them! There are no peanuts, tree nuts or nut derivatives in any of our Brigadeiros and they are produced in a nut-free facility. We want you to be nuts about our products, but please note that some of our ingredients may be processed in a facility that processes nuts and other allergens.
That's us! You may have seen us on the Discovery Channel show called "I QUIT" which featured our founder, Jen Prado, leaving her 9 to 5 to create KLADO. You can still catch us on demand on Discovery Channel +, Prime and other streaming platforms.